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Computer Support via Internet

Teestech's remote support software allows us to take control of your PC remotely, without having to visit you.  We can then use your computer as if we were in the room with you, and work through any issues you may be having.  The service is dependent upon you having a working internet connection, ideally of broadband speed, and being on a Microsoft Windows operating system.  We will discuss the issues you're having on the phone or via email first, and then if appropriate, use a remote support session to take a look for ourselves.  Nothing is permanently installed on your PC, and when the remote session is over, there is no software for you to remove.

Remote support is usually only appropriate for regular clients, and is a chargeable service for which an invoice WILL be issued.

Only proceed with a remote support session if you agree to these terms.

 

 

Starting a Remote Session

ONLY START A REMOTE SESSION REQUEST ONCE IT HAS BEEN AGREED BY US!  YOU WILL NEED TO BE ON THE PHONE TO US AT THE START OF THE SUPPORT SESSION TO CONFIRM CONNECTION CODES.

 

 

Your web browser may display a warning window, asking you if you'd like to RUN the downloaded file.  If this happens, please allow the program to RUN.  Windows Vista and Windows 7 & 8 users may also see a User Account Control (UAC) window, asking to allow this program to make changes to your computer.  Again, if this happens, please click YES.

 

When the box appears on screen, simply follow the instructions, providing us with the necessary ID numbers to start the support session and gain control of your computer.  If at any point whilst starting the remote session you are unsure as to how to proceed, simply telephone 07787 555060.

 

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